30 Minute block - Remote Support Time.
Upon placing order we will contact you as soon as possible alternatively if you wish you may fill in our enquiry form before completing your purchase detailing your issue and suitable times we're happy to discuss.

Timed from when successful call, video call or remote computer connection is initiated and job confirmed.
 
Due to the varied nature of support in a situation where the job completion time exceeds 45 minutes. (15 minutes beyond included support time block) our interaction will be paused and you may choose to pay for another block of support time, and we will immediately continue support alternatively you may choose to complete the task yourself.